Hours: 40 (hours per week. Core Hours of business to be covered).
This role is a managerial role and requires both office and site-based intervention. It will ensure the installation and service teams perform to targets, and deliver quality systems and high levels of service to our clients. Health and safety and employment regulations will be respected at all times.
A company vehicle will be provided as well as a generous remuneration package for the right candidate. Salary: £45,000-£55,000 per year
Main Duties and Responsibilities
To adhere to all company procedures and policies.
To act in a professional manner with all stakeholders
To provide a high level of customer service at all times.
To maintain an up-to-date electronic diary
To liaise with other departments frequently and regularly.
To ensure the business is in a position to deliver quality work within specified lead times.
To oversee planning of resources for optimum output
To ensure service targets are achieved on reactive and preventative KPIs
To ensure installation and service hit or exceed monthly financial targets.
To support and lead project managers and prepare project P&Ls
To gather statistical data on the performance of both engineering teams and report
To analyse and take necessary action for the benefit of the business as often as necessary.
To audit engineers as per NSI requirements and follow through with improvements and corrective actions.
To address any non-conformances, training issues, successes and failures of the engineering department,
To prepare for external product audits and attend to the auditor on the day.
To deal with product failures and liaise with suppliers via the non-compliance process if necessary.
To prepare for and attend management reviews with the senior management team.
Health and Safety Management
To deliver toolbox talks, control RAMS and their implementation and annual reviews.
To ensure all policies are cascaded and implemented to all engineering staff,
To liaise with the company’s health and safety consultant to ensure compliance.
To deal with accident reports, near misses and investigations for the department.
To review the departmental staff’s need for H&S related training and make subsequent requests for funding
Human Resources Management
To nurture and grow the engineers of tomorrow through apprenticeship schemes.
To maintain, build, and motivate our existing engineering workforce.
To manage the day to day HR queries within the engineering teams
To control engineers’ timesheets and workflows
To organise and carry out staff appraisals annually.
To ensure engineers are correctly equipped and trained to deliver an efficient service.
To source and monitor allied trade subcontractors and other subcontractors, including in remote geographical areas.
To carry out contract reviews, and negotiate commercial agreements.
To ensure contractual obligations are fulfilled by the service and installation teams,
To ensure customer enquiries are dealt with promptly.
To represent Clarion at site meetings and keep accurate records.
To deal with customer complaints in line with company procedure
Qualifications and Experience
5 years of professional experience in senior management.
Solid knowledge of security system installation and maintenance.
Conversant with ISO 9001:2015 requirements and NSI codes
H&S qualifications such as CITB SMSTS (Site Management Safety Training Scheme)
Familiar with Microsoft Office
Strongly rooted industry knowledge
Ability to motivate, nurture, and lead a team, through objectives and rewards.
Excellent communication skills, including assertiveness
Ability to plan and implement
Able to prepare professional reports.
Professional attitude at all times, externally and internally.
Able to share ideas with all colleagues for the good of the business.
Determined and approachable with a collaborative team mindset.