General Duties- To adhere to all company procedures and policies.
- To act in a professional manner with all stakeholders
- To provide a high level of customer service at all times.
- To maintain an up-to-date electronic diary
- To liaise with other departments frequently and regularly.
Performance Management - To ensure the business is in a position to deliver quality work within specified lead times.
- To oversee planning of resources for optimum output
- To ensure service targets are achieved on reactive and preventative KPIs
- To ensure installation and service hit or exceed monthly financial targets.
- To support and lead project managers and prepare project P&Ls
- To gather statistical data on the performance of both engineering teams and report
- To analyse and take necessary action for the benefit of the business as often as necessary.
Quality Management - To audit engineers as per NSI requirements and follow through with improvements and corrective actions.
- To address any non-conformances, training issues, successes and failures of the engineering department,
- To prepare for external product audits and attend to the auditor on the day.
- To deal with product failures and liaise with suppliers via the non-compliance process if necessary.
- To prepare for and attend management reviews with the senior management team.
Health and Safety Management - To deliver toolbox talks, control RAMS and their implementation and annual reviews.
- To ensure all policies are cascaded and implemented to all engineering staff,
- To liaise with the company’s health and safety consultant to ensure compliance.
- To deal with accident reports, near misses and investigations for the department.
- To review the departmental staff’s need for H&S related training and make subsequent requests for funding
Human Resources Management - To nurture and grow the engineers of tomorrow through apprenticeship schemes.
- To maintain, build, and motivate our existing engineering workforce.
- To manage the day to day HR queries within the engineering teams
- To control engineers’ timesheets and workflows
- To organise and carry out staff appraisals annually.
- To ensure engineers are correctly equipped and trained to deliver an efficient service.
- To source and monitor allied trade subcontractors and other subcontractors, including in remote geographical areas.
Customer Service - To carry out contract reviews, and negotiate commercial agreements.
- To ensure contractual obligations are fulfilled by the service and installation teams,
- To ensure customer enquiries are dealt with promptly.
- To represent Clarion at site meetings and keep accurate records.
- To deal with customer complaints in line with company procedure
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