There are two main problems with customer testimonials – overuse and legitimacy. Here at Clarion, we like to publish the spontaneous ones, the ones we did not have to ask for.
I.F., Project Manager – Criminal Justice Secure Facility
FACILITIES MANAGEMENT
I am writing to express my sincere thanks to the Clarion Team who have been working on my project here in Warrington. Yesterday we had our accreditation by the Government Security Agency and it went very well, in no small measure due to the co-operation and teamwork that was displayed by your team. In particular, I would be grateful if you would pass on my appreciation to Tommy, John, and Steve.
K.G., Financial Accountant – IT Industry PLC
IT SERVICES
A 10/10 for overall quality of product, service, costs, time frame, and safety.
S.P-W, Senior Facilities Manager – Property Management
PROPERTY MANAGEMENT
I wanted to express my thanks to the Clarion Team on-site who have worked tirelessly to ensure the transfer of access systems has been as positive as possible.
I want to thank Damian, Gary, and Dave for their support and efficiency during the project, where they have caused minimum disruption, been mindful of the ftel/FSL transition, and carried out their works in a professional manner.
I have been kept updated at all times of the progress so I could manage my residents expectations, which is much appreciated and made my life far easier than it could have been.
It would be appreciated if you could officially pass on my thanks for all their help and support in making this project seamless and positive.
T.D., Facilities Manager – Education Academy
EDUCATION
The Governors, Principal, and I are very pleased with the upgrade of the CCTV system. Now we have had some time to use the system, it is becoming integral in identifying and resolving safeguarding and behavioural issues around the school. The CCTV system will be one of the tools which will help create a controlled and safer teaching environment and therefore improve teaching and learning within the school. Please pass on my thanks to the team for their excellent work installing the system. Particular thanks to Anthony who completed the works with professionalism and had a very good understanding of working in a school environment. I appreciate his instant notification, updates, and the resolving of any unforeseen issues that became apparent. I would like to thank you for the introduction in regards to the works and your professionalism and friendly response to my many queries in relation to the installation of the system. I look forward to building our relationship and working with the Clarion team in the future.
S. McD, Commercial Director – Electrical Contractor
BUSINESS
Can I take the opportunity to thank you, Martin, and your installation engineers for giving it your undivided attention, being proactive, and completely understanding the concept of this job. I have been really busy with several other large contracts, and it’s been an absolute pleasure working with people like yourself who just get the job done.
My site foreman Richie and Morne who is the project manager have nothing but good things to say about your guys, so be assured if we need security assistance up north again, Clarion will be my first port of call.
D.S., Scheme Manager – Housing Association
HOUSING
Feedback re Engineer who attended site, Paul: he was excellent, he has been to the scheme previously, offered me a refresher re-equipment playback. Very professional. Thank you
M.B., Scheme Manager – Housing Association
HOUSING
I would like to say on behalf of the tenants how pleased they are with the monitors and the lovely attitude Damian has with everyone. Also, Shaun and Paul who visited the scheme recently. Paul was such a nice man with the tenants he made whilst on-site replacing a monitor. You should be proud of them.
J.M., Corporate Head of Security – Mental Health Institute
HEALTH
Thank you for all the work last week. We were on-site till 19:00 in Chester. Clarion did a great bit of work, and would like to pass on my thanks.
M.M., Associate – Facilities Management
FACILITIES MANAGEMENT
Clarion were extremely helpful from start to finish including the initial value engineering process given budget constraints. Clarion worked well with the project team and the main contractor both on-site and in meetings, and made life easy with regular reports.
G.R., Project and Finance Manager – Charity
CHARITY
Dear Clarion, Thank you very much for fitting the alarm system, your fitter did a grand job and I was very impressed. He was tidy, methodical and efficient, polite and well-mannered, and he is certainly a credit to you all.
S.C., Security Contracts Manager – I.T. Data Centre Provider
IT SERVICES
You are well aware of how we feel about the excellent service provided by Clarion and please pass on our thanks and praise to everyone. We look forward to continuing to do business with you.
T.P., General Manager – Safety Training
BUSINESS
We have found it very comfortable working with Anthony this week – he demonstrates great customer service skills and represents your company well.
M.W., Infrastructure Manager – Data Centre
DATA CENTRE
Just a quick mail to let you know my thoughts on the recent installation at Rotherham:-
I am really impressed with the quality of the installation that was performed by Tommy and the overall professional attitude shown by him. Tommy went far beyond the remit of the task requested by me and this was very much appreciated. He also came across as being extremely passionate, proud, and conscientious about the work he did which is very rare these days!
If I require any further work carrying out on the system at Rotherham then Clarion will certainly be my first port of call! Please share these comments as you see fit.
M.L, Surveyor – Facilities
MANUFACTURING
I would like to express our thanks to you for the speed with which you completed this installation and the efficient manner in which the work was carried out. These sentiments were echoed to us by a number of the tenants on site who were very impressed with the way the work was carried out.
J.M, Local Security Manager – NHS Trust
NHS TRUST
Excellent installation, site organisation, project control. We will use Clarion again. A very good company that is always eager to help and allow the Trust to achieve whatever we are trying to achieve with the CCTV or door access issues.
B.F. Head of Estates and Facilities – NHS Trust
NHS TRUST
Excellent site organisation, project control, cost control, clearance of defects. Would use Clarion Security Systems again.
C.B, Managing Director – Construction
BUILDING
Office administration and quality of finished products are excellent. General co-operation and overall performance was good. We would use Clarion again.
S.K. IT Manager – Fuel
IT SERVICES
I would like to take this opportunity to thank Terry and the entire service and installation teams at Clarion for a great service and very smooth installation process. We are very happy with the work carried out and I personally want to thank all involved for such a professional job. We will not hesitate to use Clarion again and will highly recommend your services to anybody thinking of a new security solution for their business.
A.A, Property Services Manager – Housing
HOUSING
The contractor provides a proactive response to our service needs. As a client who provides housing and support to the vulnerable, this is very essential to our business. We would use Clarion again.
D.H. Global IT Manager
RAIL
Impressed – I logged a fault at approx 4.00 pm. Shaun attended the site to rectify all faults and was done by 5:17 pm. Just awesome.
A.J. Building Manager FM Company
FACILITIES MANAGEMENT
I feel I must e-mail yourselves regarding the two Engineers on-site here yesterday. Damien and Aaron, in my opinion, are a credit to your company. Nothing was too much trouble for them yesterday, they were neat and tidy and a pleasure to have working on-site.
N.C. Assistant Store Manager – Leading Retail Chain
RETAIL
Thanks very much for arranging the installation of the new system. It is great and we now have reliable CCTV in store. The old system was very slow and made investigations difficult as it only stored about 3 days worth of footage. The team who did the installation was very helpful.
K.J,. Team Leader – Housing Association
HOUSING
I would just like to let you know how pleased my staff team and I were with the team you sent to do the job. They were always polite, professional, friendly, and informative, a real credit to you and your company. Lee, along with the team of guys he had with him throughout the whole fitting, was superb. Thank you.
J.Y., Facilities Manager – FM Company
RETAIL
Clarion has been assisting us with a number of northern sites and has provided an excellent level of service in addition to the high-tech equipment we have been installing.
M.C.K., Technical Manager – Housing Association
HOUSING
I must also compliment Anthony for the way in which he approached the day and it was most refreshing to see the way in which he had installed the new doors and the level of documentation he had done in order to fact find prior to my visit.
C.W., Admin Assistant – Transport Company
LOGISTICS
Brilliant! Thank you Clarion so much for all your help and providing us with such great service.
F.H., Project Manager – Hygiene Company
WAREHOUSE
The installation team was great, Lee is an asset to Clarion. Not often do you get an installation contractor who is so communicative with updates and prepared with safety needs.
T.D., Facilities Manager – Education Sector
EDUCATION
Everything is fine at this end, the lads seem to be doing an excellent job and the work is progressing well.
G.S., Repair Manager – Tools Manufacturer
MANUFACTURING
Will you please pass on my thanks to Clarion, both guys were extremely professional, courteous, and left the site clean and tidy (much appreciated).
S.C., Security Contracts Manager – IT Solutions
IT Services
Clarion is a long-standing installer and service provider for us… We have built a strong working relationship where high standards of installation and maintenance have been required. Their performance and reliability have been exceptional, even when compared directly to our other authorised installers over protracted periods of time and varying site requirements… During periods of extreme cost control, they have worked with us to minimise expenditure and yet provide the best support they can to ensure our security is maintained.
N.B., Property and Facilities – Tools Manufacturer
MANUFACTURING
Just some feedback on Lee who attended out of hours last night. Lee was extremely professional, he acted promptly and sorted the problem in a timely manner, avoiding the need for us to have a guard on-site all night. Please pass our thanks onto him.
D.H. Global IT Manager
RAIL
Impressed – I logged a fault at approx 4.00 pm. Shaun attended the site to rectify all faults and was done by 5:17 pm. Just awesome.
N.P. Business Manager, Salford Primary school
BUSINESS
The engineers on site, Terry and his apprentice Luke, are fantastic, very thorough, and have explained everything prior to installation.
E.W. Risk, Compliance and HR manager, Language Services
BUSINESS
Some positive feedback I would like to share is about the service received from Simon P. He is professional, helpful, and has gone above and beyond to help me understand what our business required and what the best solutions would be for us. He keeps in regular contact and has been a pleasure to work with – a real asset to your team.
TM Building Manager at FM Company
OFFICE
The above gentleman – Phil – was professional, able to work without assistance from the IT Networks contractor. Phil brought the systems online and stopped our site from encountering failures. I am usually quick to complain but I am over the moon with the service provided!
R.C. Centre Operations Supervisor, Shopping Centre
RETAIL
Worth every minute, the centre is already a safer place. My previous experience will deal with the anti-social behaviour very rapidly. I can’t stress that the job Clarion have done is the best work I’ve ever seen, just fabulous, and I want to thank them both, Lee and Gaz, from us all….
M.R. Site manager for Housing Association
HOUSING
I would like to pass on my appreciation of Mark J. completing the works at our site this week. Mark has done a really good job.
R.P. Stadium Security Manager at Event Management Provider
EVENT MANAGEMENT
… Can I also add what an asset Tommy is to Clarion. A true professional.
E.C. Head of Strategic Projects, Pharmaceuticals
IT SERVICES
I just wanted to thank you for allocating Lee to sort things for us on Saturday, when we were installing the new reception desk, etc. Lee was exceptional, working with us and the other contractors on-site, ensuring everything worked to perfection, and he is always a pleasure to have around. He inspires confidence, is totally professional, and is a great ambassador for your organisation. We wouldn’t have got everything done without him.
I also want to mention Aaron as well, who came in earlier in the week. He too was refreshingly polite and professional and went out of his way to ensure we understood what the alternative option to the maglock looked like.
You’ve got a great team!
Thank you for your ongoing assistance.
J.B. Building Manager F.M. Company
FACILITIES MANAGEMENT
We had three of your engineers on-site last week, Anthony, Luke, and Jordan. Can I just say what a fantastic job they did. They were professional, courteous, and hard-working at all times and I’d welcome them back to my site anytime. I consider them a credit to their company and as I believe in giving praise where it is due, please pass this on to their line manager.
S.M. Head of Executive Services
EDUCATION
I took over the role at our school just over 12 months ago and the security of the school was completely new and overwhelming. I want to thank Clarion for their patience and support with every phone call and email, nothing has ever been too much trouble, which included members of the team coming onto the site to train and support.
Clarion engineers are up there with the best, in my opinion, everything is explained so clearly and ensuring I am understanding each process. If we need a call out for anything the process is simple and efficient and the engineers arrive promptly to assist. All our access systems, intruder alarms and CCTV have continued to work to a high standard and we have had no issues. I think your support is amazing so a very big thank you!
N.S. Company Project Manager
FOOD & DRINK
| Good job, really well done, effortless. |
D.G. Manager
BUSINESS CENTRE
| Very informative, kept up to date with everything and gets on well with our engineers. Very happy with everything. |
P.B. Senior Security Advisor
CONGLOMERATE
Excellent level of service, second to none.
L.P. Head Of Facilities
RETAIL
I’m generally very pleased with the service Clarion offer.
C.M. Facilities Manager
BUSINESS CENTRE
Very satisfied with the Clarion installation.
K.B. Lead Site Assistant
EDUCATION
All communication with Simon and Terry has been great and Tommy delivered a great service on-site. Very satisfied with the Clarion install
C.J. Group Facilities Manager
TRAVEL
As always, the whole process for me is easy with Clarion. From first contact to installation there are never any problems and everything is explained throughout.
D.H. Site Manager
PACKAGING
Clarion always provide the support we need, when we need it. Their engineers always carry out work in a professional manner, tidying up as they go and are always happy to fit with our schedules so that they are working around our company needs. We’ve used a few other security firms in the past, but they are by far the best.
R.D. Facilities Assistant
OFFICE
All communication with Simon and Terry has been great and Clarion provides a thorough end-to-end experience from survey to quote to installation and aftercare and has access to a skilled labour force who are a pleasure to have on-site.
A.C. Strategic Manager ICT
SCHOOL
Clarion has completed multiple projects at our school, and I have always found them to be extremely competent, diligent, and pleasant to deal with. I would recommend them for electronic security systems to any local school.
N.B. Senior Consultant
OFFICE
I was really impressed with the entire process, from the free survey to the installation of the access control system, which went very well and they kept me updated at all times. If you need bespoke security systems for your school, office, or organisation, I would recommend them.
Can I also send my sincere thanks to Nathan and Bevan for being very professional and doing an outstanding job.
S.H. HSE Manager
INDUSTRIAL
Clarion provides an excellent service and is available 24 hours a day, seven days a week. I am happy with the service they offer.
