Our customer is a global leader in omnichannel commerce systems with offices across the world. In May 2021, they asked Clarion to replace their existing barriers at their UK fulfilment centre in Oldham.
The client had two automatic barriers that had been installed over ten years ago by another business. Clarion took over the system’s maintenance 5 years ago after our customer was consistently let down by the prior provider, generating several problems with their business operations.
Although we responded quickly to call-outs when necessary and company operations were unaffected, the system’s age was beginning to affect the performance of the barriers, and call-outs were growing as a result. This began to increase the customer’s costs, which we identified and proposed a solution to replace the barriers and drastically reduce their callout costs.
The company’s operations were unaffected during the installation, and the two new barriers were installed securely and properly prior to testing and handover. The new barriers have stopped call-outs, saving the client money that can be spent on other business activities.
We recommend clients take out a comprehensive maintenance contract to protect their system and ensure that their investment continues to work for years to come. Our client understood the need to protect their investment and will receive the following:
- 1 x Preventative maintenance visit per annum.
- Telephone support to assist with minor training issues and basic problem-solving.
- Speedy priority service to ensure swift attendance.
- Temporary loan equipment (when available) whilst faulty equipment is being assessed.
- A remote diagnostic service (where technically feasible) allows a remote reset of the system.
Independent family business, Clarion Security Systems is dedicated to ensuring clients have their security systems needs fully met, and are compliant at all times. We offer a full design, installation, service and remote monitoring of advanced electronic security solutions, including commercial intruder alarm systems, commercial access control and business CCTV systems.
Clarion Security systems is an NSI Gold Installer as well as holding the coveted ISO 27001 accreditation. To schedule a FREE site survey please contact us on 08442 084422 or email us today to discuss your needs.
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